(their hesitancy and the pressure is all unjust) This troubling stat begs the question: How do you continue to invest in the business and even provide a living wage for you and your team at that level of profit? 98.9% of shop owners that I asked about raising their labor rate told me that they were the one who was most affected by the change. That is only a $15,000 average net operating income before tax. I recently saw a survey of shops whose sales averaged $750,000 yet their net operating profit was only 2%. Of late there has been a lot of dialogue around my circles about being paid for the value you give and bring to your customer.
Rich Cregar, Automotive Training Authority (ATA), Selling and Servicing Hybrid and Battery Electric VehiclesĬlick to go to the Podcast on Remarkable Results RadioĪdvancing the Aftermarket. Classes: Wednesday Scan Data Analysis 9:30- 12:00, Network Diag 2:30- 4:00 PM, Thurs VVT Fundamentals 9:30 – 12:00 and Misfire class from 2:30 - 4:00 PM.īill Haas, Haas Performance Consulting, Advanced Financial Strategies for Peace of Mind, on Thursday 9:30 AM - 12:00 PM Working with Automotive Seminars and the Driveability Guys. Rick White, 180 Biz "Service Advisors - The Key to Business Success" Tuesday, November 2nd from 2 PM - 4:30 PMĮric Ziegler, EZ Diagnostic Solutions/EZ Tech Mentors & EZ Diagnostic Solutions. Includes Shop management software, Customer relationship management, Digital inspection software, Website designers, Digital signage and menu boards, Integrated and text-to-pay solutions Joe’s Garage- a real-world shop setup with eight service bays, provides a platform for exhibiting brands to demo their equipment. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting Click to go to the Podcast on Remarkable Results Radio Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. Process for productive and accurate diagnosis. COMMINT (communication intelligence) understanding the network, MASSINT (measurement and signature) measure circuit and signatures of signals, IMINT (image intelligence) circuit description and operation, wiring diagrams, HUMINT (human intelligence) service advisor, technician, owner. The definition of a new, desperately needed class of technician The Automotive SIGINT (signal intelligence) Specialist. “Technology is exceeding the human’s brain ability to absorb it.”īasic electricity laws is a critical foundation for correct interpretation Remote in and take control, guide technician through the repair. “Diagnosing difficult deposit related drivability concerns” Carbon build-up affecting engineĬars are what they eat- drivability problems/check engine lightsĭiag Nation- remote support line, single call or membership base. Gary also teaches “Train the Trainer” sessions for schools and college automotive programs. Gary teaches technical and management classes and his hotline currently supports technicians with on-car remote technical assistance in 8 Metro markets. Gary specializes in teaching advanced diagnostic techniques and methodology including physical testing (Lab Scopes, Pressure Transducer, Scan Data and 5-Gas Analysis), signal acquisition & analysis, fuel and lubrication technology as well as vehicle communications data bus diagnostics. Gary worked as a technical field engineer and warranty audit consultant to OEMs and dealership groups in the late 80s and 90s, this experience uniquely positioned Gary to form GSS Enterprises, Inc.
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Throughout a 25 plus year career with new car dealerships and OEMs, he was blessed to have experienced all fixed operations positions, having been a Certified ASE and GM Master Technician, Shop Foreman, Service Advisor, Parts & Service Manager and Fixed Ops Director over many years for Cadillac/Oldsmobile, Mercedes, VW and Chevrolet stores. Gary Smith started in the car business in 1979 and never looked back.
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